Personal Data Protection ibcbet

This Privacy Policy is issued by ibcbet, an online sports betting and casino platform operating under international licensing. This policy applies to all users who register an account, access the ibcbet website, or use any services provided by this platform.

By registering an account or continuing to use ibcbet's services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact our support team for the account closure procedure.

ibcbet reserves the right to modify this Privacy Policy from time to time. Any material changes will be communicated to registered users via email or an in-account notice. Continued use of the platform after such notice is considered acceptance of the changes made.

ibcbet collects various categories of personal information to ensure the platform operates securely, meets legal compliance requirements, and delivers a better user experience. The information collected includes:

• Identity Information: Full name, date of birth, identification number (MyKad or passport), and images of identity documents for account verification (KYC) purposes.
• Contact Information: Email address, mobile phone number, and mailing address provided during registration.
• Financial Information: E-wallet details (Touch 'n Go eWallet, Boost), DuitNow account information, and records of deposit and withdrawal transactions on the platform.
• Usage Information: Betting activity records, game history, login and logout logs, IP address, device type, browser used, and user session data.
• Communications: The content of conversations with our customer support team, feedback you submit, and any service-related correspondence.
• Technical Information: Server log data, session cookies, authentication tokens, and diagnostic information collected automatically while you use the platform.

We only collect information that is necessary. Collecting excessive or irrelevant data is not ibcbet's practice.

The personal information ibcbet collects is used for the following purposes, and these purposes only:

• Creating and maintaining secure user accounts, including identity and age verification (21+).
• Processing financial transactions including deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH), and withdrawals processed within 30 minutes to 3 hours.
• Meeting international legal compliance obligations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Providing 24/7 customer support via live chat and email in English and Malay.
• Detecting and preventing fraud, account manipulation, and activities that violate ibcbet's Terms and Conditions.
• Sending service-related communications such as transaction notifications, system updates, and promotional information (with your consent).
• Improving user experience, analysing platform usage patterns, and developing new features that are more relevant.

ibcbet recognises that your trust is invaluable. We do not share your personal information arbitrarily. Data sharing only occurs in the following limited situations:

• Payment Service Providers: Transaction information is shared with approved payment processors to enable deposits and withdrawals to be processed securely. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Anonymised statistical data may be shared with certified game providers for game operations and auditing purposes.
• Legal Requirements: ibcbet will disclose information when required by a valid court order, investigation by a licensed regulatory authority, or binding international legal obligations.
• Fraud Prevention: In cases suspected to involve serious fraud or financial crime, certain information may be shared with relevant authorities for investigation purposes.

All third parties that receive your data from ibcbet are subject to comprehensive data protection agreements and are not permitted to use that information for any purpose outside the defined scope.

ibcbet continuously invests in cybersecurity infrastructure to keep your data protected at all times. The security measures we employ cover several layers of protection:

• SSL/TLS encryption for all data communication between your browser and ibcbet's servers, ensuring no data can be intercepted during transmission.
• Database encryption for stored data, with encryption keys managed through a separate, secure key management system.
• Two-factor authentication (2FA) available for user accounts as an additional layer of protection against unauthorised access.
• Continuous security monitoring by ibcbet's technical team, with an intrusion detection system operating around the clock.
• Regular security audits by independent parties to identify and address any system vulnerabilities before they can be exploited.

While no system can guarantee absolute security, ibcbet is committed to applying protective measures that are in line with international online betting industry standards.

As an ibcbet user, you hold privacy rights that you may exercise at any time. ibcbet respects and supports the exercise of the following rights:

• Right of Access: You may request a copy of the personal information ibcbet holds relating to your account. This request will be processed within a reasonable timeframe.
• Right of Rectification: If any information we hold is inaccurate or out of date, you have the right to request prompt correction through account settings or customer support.
• Right of Erasure: In certain circumstances where there is no legal obligation to retain your data, you may request deletion of personal information from ibcbet's systems.
• Right to Withdraw Consent: For data processing that relies on your consent (such as receiving marketing communications), you may withdraw that consent at any time.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily restricted while a dispute or complaint is being resolved.

To exercise any of the above rights, contact the ibcbet customer service team via live chat or email at [email protected]. We will respond within the timeframe set by our internal procedures.

The ibcbet website uses cookies and similar tracking technologies to improve platform functionality and understand how users interact with our services. There are three main categories of cookies we use:

• Functional Cookies (Required): Necessary for the basic operation of the platform, such as maintaining login sessions, saving language settings, and securing transactions. These cookies cannot be disabled without affecting the core functionality of the website.
• Analytics Cookies: Help us understand how users interact with the platform — the most visited pages, time spent on each section, and navigation patterns. This data is used to improve the overall user experience.
• Preference Cookies: Store your personal choices such as display theme, interface language, and display settings to ensure a consistent experience each time you visit.

You can manage or delete cookies at any time through your browser settings. Please note that disabling functional cookies may affect your ability to use certain platform features.

ibcbet retains your personal data only for as long as necessary, depending on the category of data and the purpose for which it was collected. The following are the general retention period guidelines we follow:

• Active account data is retained for the duration your account remains active and for a specified period after account closure to meet audit and legal requirements.
• Financial transaction records are retained in accordance with international legal compliance requirements relating to AML and KYC that bind ibcbet as a licensed operator.
• Customer support communication logs are retained for a specified period for reference purposes, quality training, and resolution of any disputes that may arise.
• Anonymised analytics and usage data may be retained longer for the purpose of understanding platform trends without being linked to any specific individual.

After the specified retention period ends, your data will be securely deleted or permanently anonymised. ibcbet's data deletion procedures comply with technical standards that ensure data cannot be recovered after the deletion process has been carried out.

As ibcbet operates as an international online betting platform under international licensing, some of your personal data may be stored or processed outside Malaysia. This occurs when we use international server infrastructure or work with service providers based in other countries.

In all such data transfer cases, ibcbet ensures that:

• Data recipients in other countries are bound by contractually binding data protection agreements.
• A level of data protection equal to or exceeding the standards of this Privacy Policy is applied by all parties receiving the data.
• Data transfers are only carried out when necessary to deliver the services you have requested or to fulfil legitimate legal requirements.

If you have any questions, concerns or complaints regarding this Privacy Policy or how ibcbet handles your personal data, our team is ready to assist you through the following channels:

• Live Chat: 24/7 support directly within the ibcbet platform, in Malay and English. The fastest channel for urgent enquiries.
• Email: Send detailed privacy-related enquiries to [email protected] and our team will address them accordingly.

For privacy rights requests such as data access, correction or deletion, please clearly state in your communication the type of request being made along with the required identity verification information. ibcbet is committed to handling every privacy enquiry professionally and transparently.